General Policy for Any Exchanges or Returns
Effective January 1, 2010
WHAT can be returned?
Items that are defective, i.e., different from the condition of what is typical
for a bottle of wine found on our store shelves at Ingersoll W&S.
Are all your products returnable or do some restrictions apply?
All exchanges or returns are subject the circumstances surrounding the need
or request for an exchange or return.
WHEN do items need to be returned by?
Any demand for exhange or return should be made in a timely manner not to exceed
14 days of when the item was purchased. No exchanges or refunds can be offered
after 30 days of purchase. See below for definition of purchase date.
WHERE do items need to be returned to?
Shipments can be returned to the return address indicated on the shipped package
usually located on the outside of the shipping container/box.
HOW do customers return items?
Items for exhange should be shipped in its original container or box. If the
original box or shipper is damaged or unusable do not attempt re-shipping to
the return address without first contacting Ingersoll Wine & Spirits. Items
returned in a condition deemed unsaleable will not be eligible for exchange
SHIPPING for returns?
Shipping rates are refundable if it is determined that Ingersoll Wine &
Spirits erred completing the original order, i.e. for nonconfirmation of vintage
or varietal. No refunds on shipping will be offered otherwise. Ingersoll Wine
& Spirits is not responsible for shipping costs related to subsequent errors
beyond the original error if it is determined that the original order was a
Are original shipping rates refundable?
Does customer pay for shipping the return?
CREDIT for returns?
Any credits issued will be applied only to the payment information provided
in the original purchase.
Instore return option?
Orders placed through the Ingersoll Wine & Spirits website require that
purchase be returned in the same manner that the order was processed. Ingersoll
Wine & Spirits request that any in store return situations first be handled
through the contact for online or phone order sales. Ingersoll Wine & Spirits
otherwise does not accept options in store returns for purchases made via www.ingersollwine.com
It is requested that any situations warranting an exhange or return be handled
in the same manner that the purchaser received the package. If the purchaser
is returning any items received from the orignal purchase Ingersoll Wine &
Spirits demands that items returing to the address of the shipper be returned
in its original packing materials.